kh999 Privacy Policy — How We Handle Your Data

kh999 takes your privacy seriously. This policy explains what personal information we collect, why we collect it, and how it is used and protected on our Bangladesh gaming platform.

Last Updated: January 2026

This Privacy Policy ("Policy") describes how kh999 ("the Company", "we", "us", "our") collects, uses, stores, shares and protects the personal information of users ("you", "your") who access or use the kh999.bio website and the gaming, betting and related services available on it. By creating a kh999 account or using the kh999 platform, you acknowledge that you have read and understood this Policy and agree to the collection and use of your personal information as described herein.

This Policy applies to all users of the kh999 platform, regardless of the device or browser used to access it. If you do not agree with this Policy, please do not use the kh999 platform. We may update this Policy from time to time; the current version is always available at kh999.bio/privacy-policy. Continued use of the platform after any update constitutes your acceptance of the revised Policy.

Age requirement: kh999 is strictly for players aged 21 and above. We do not knowingly collect personal information from persons under 21 years of age. If we discover that data has been collected from an underage user, we will delete it immediately.

Your Privacy at a Glance

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SSL Encryption on All Data
All data transmitted between your browser and kh999.bio is protected by SSL (Secure Sockets Layer) encryption — the same standard used by Bangladeshi banks and mobile money operators like bKash and Nagad.
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We Do Not Sell Your Data
kh999 does not sell, rent or trade your personal information to third parties for marketing purposes. Your data is used only to operate the platform and deliver the services you use.
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BDT Payment Data Handled Securely
Payment transactions via bKash, Nagad, Rocket, Upay and bank transfers are processed through secure, established payment infrastructure. kh999 does not store full card numbers or mobile banking PINs on its servers.
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You Control Your Data
You have the right to access, correct or request deletion of the personal information kh999 holds about you. Contact our support team via live chat or email to exercise your data rights.
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Cookies Used for Platform Function
kh999 uses cookies and similar technologies to keep your session active, remember your preferences, and improve site performance. You can manage cookie settings through your browser.
Section 1
Information We Collect
kh999 collects personal information that is necessary to provide you with a secure, compliant and functional online gaming experience. We collect information in the following ways: (a) information you provide directly when registering or using the platform; (b) information generated automatically when you interact with the platform; and (c) information received from third-party payment processors when you make a deposit or withdrawal.

The categories of personal information we may collect include:

  • Identity information: full name, date of birth, National ID Card (NID) number or passport number as required for account verification (KYC).
  • Contact information: mobile phone number (Bangladeshi format), email address (if provided), and general location (city or district).
  • Account information: username, account balance, transaction history, betting history, game session logs, and bonus usage records.
  • Payment information: mobile money account references (e.g. bKash number, Nagad number), bank account details (where applicable), and transaction reference numbers. kh999 does not store complete card numbers, CVVs, or mobile banking PINs.
  • Technical information: IP address, device type, operating system, browser type, screen resolution, and session duration data collected automatically during platform use.
Section 2
How We Use Your Information
kh999 uses the personal information it collects only for lawful purposes directly related to operating the platform and delivering services to you. We do not use your information for purposes beyond those described in this Policy without first obtaining your consent where required.
  • Account creation and management: verifying your identity, creating your kh999 account, maintaining your account balance and transaction records, and enabling you to log in securely.
  • Payment processing: facilitating BDT deposits and withdrawals via bKash, Nagad, Rocket, Upay and supported bank channels; verifying transaction authenticity; and maintaining financial records as required.
  • Compliance and fraud prevention: fulfilling our obligations under applicable anti-money laundering (AML) and Know Your Customer (KYC) requirements; detecting and preventing fraudulent, abusive or illegal activity on the platform.
  • Customer support: responding to your queries, complaints and requests submitted via live chat or email; investigating and resolving account or payment issues.
  • Responsible gaming: monitoring account activity patterns to identify signs of problem gambling; enabling the delivery of responsible gaming tools such as deposit limits and self-exclusion.
  • Platform improvement: using aggregated, anonymised usage data to understand how players interact with the platform and to improve the user experience, game selection and technical performance.
Section 3
Legal Basis for Processing
kh999 processes your personal information on the following legal bases:
  1. Contractual necessity: processing required to fulfil our agreement with you when you create and use a kh999 account, including delivering gaming services, processing payments and maintaining your account.
  2. Legal obligation: processing required to comply with applicable legal requirements, including AML/KYC obligations, financial record-keeping obligations and regulatory requests from competent authorities.
  3. Legitimate interests: processing carried out in the genuine business interest of kh999, including fraud detection, platform security, improving services, and responsible gaming monitoring — where these interests are not overridden by your data protection rights.
  4. Consent: where we seek your explicit agreement before processing your data for a specific purpose (for example, sending you promotional offers). You may withdraw consent at any time by contacting support.
Section 4
Sharing of Your Information
kh999 does not sell your personal information. We share your information only in the limited circumstances described below, and only to the extent necessary for the stated purpose.
  • Payment processors: we share the minimum necessary transaction data with bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank and other payment providers solely to process your deposits and withdrawals.
  • Game providers: game session and stake data is shared with game providers (e.g. Pragmatic Play, Evolution Gaming, Ezugi, Spribe) only as required for game delivery, game history and RNG audit purposes.
  • Regulatory and legal compliance: we may disclose your information to competent regulatory, law enforcement or government authorities where we are legally required or permitted to do so.
  • Service providers: we use a limited number of carefully selected third-party service providers (e.g. cloud hosting, analytics) who process data on our behalf strictly under data processing agreements that bind them to confidentiality and appropriate security standards.
Section 5
Payment Data and Financial Security
All financial transactions on kh999 are processed in BDT through established payment infrastructure. When you make a deposit or withdrawal via bKash, Nagad, Rocket, Upay or a bank transfer, your transaction is handled by the relevant payment provider's own secure systems. kh999 receives confirmation of the transaction but does not store your full mobile banking credentials, card numbers, or PIN codes on its servers. Payment reference data (such as your registered bKash number) is stored in association with your kh999 account solely to enable future transactions and to satisfy our AML record-keeping obligations. This data is held securely and is accessible only to authorised kh999 personnel.
Section 6
Data Retention
kh999 retains your personal information only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. Account information and transaction records are typically retained for a minimum of five years from the date of the last transaction or account closure, in accordance with standard financial record-keeping requirements. After the applicable retention period has expired, personal information is securely deleted or anonymised. If you request deletion of your account and personal data, kh999 will action that request subject to any overriding legal retention obligations (for example, AML record-keeping requirements that mandate retention of transaction data for a set period regardless of account closure).
Section 7
Your Data Rights
Subject to applicable law, you have the following rights in relation to the personal information kh999 holds about you. To exercise any of these rights, please contact our support team via live chat on kh999.bio or by email at [email protected].
  • Right of access: you may request a copy of the personal information kh999 holds about you.
  • Right of rectification: if any personal information we hold about you is inaccurate or incomplete, you may request that it be corrected or updated.
  • Right of erasure: you may request deletion of your personal information, subject to any overriding legal retention obligations that require us to retain certain records.
  • Right to restrict processing: in certain circumstances you may request that we limit the way in which we process your personal information while a dispute or query is being investigated.
  • Right to withdraw consent: where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

To exercise any of the above rights, contact our support team via live chat at kh999.bio or by email. Contact email (plain text only): [email protected]. We will respond to data rights requests within a reasonable timeframe and in accordance with our legal obligations.

Section 8
Cookies and Similar Technologies
kh999.bio uses cookies — small text files stored on your device by your browser — and similar technologies to provide core platform functionality and improve your experience. We use three categories of cookies:
  • Essential cookies: strictly necessary for the platform to function. These cookies enable your login session to persist, maintain your account state between pages, and ensure the security of your session. They cannot be disabled.
  • Functional cookies: used to remember your platform preferences (such as language settings and display options) so you do not need to reset them on every visit.
  • Analytics cookies: we use anonymised analytics data to understand how users navigate the platform so we can improve its design and performance. This data is aggregated and does not identify individual users.
Section 9
Data Security
kh999 implements appropriate technical and organisational security measures to protect your personal information against unauthorised access, disclosure, alteration, loss or destruction. These measures include SSL encryption on all data in transit between your browser and kh999.bio, restricted access controls so that personal data is accessible only to authorised personnel on a need-to-know basis, secure storage of account and payment reference data, and regular review of security practices. While kh999 takes reasonable steps to protect your data, no online platform can guarantee absolute security. If you become aware of any unauthorised access to or use of your kh999 account, please contact our support team immediately via live chat on kh999.bio.
Section 10
Minors and Age Restriction
kh999 is strictly intended for adults aged 21 and above. We do not knowingly collect, process or store personal information from any person under the age of 21. Account registration requires confirmation that the registrant is at least 21 years old. kh999 reserves the right to request age verification documentation at any time and to immediately suspend and close any account where it is found or suspected that the account holder is under 21 years of age. Any funds associated with an underage account will be returned to the payment source after verification of the circumstances.
21+ only: If you are a parent or guardian and believe that a person under 21 in your care has registered a kh999 account, please contact our support team immediately via live chat or email at [email protected] so we can close the account and delete any associated data.
Section 11
Changes to This Privacy Policy
kh999 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law or platform features. When we make material changes to this Policy, we will update the "Last Updated" date at the top of the page. The current version of this Policy is always available at kh999.bio/privacy-policy. Your continued use of the kh999 platform after any update to this Policy constitutes your acceptance of the revised terms. If you do not agree with the updated Policy, you should stop using the platform and may request deletion of your account and personal data by contacting support.

Privacy Questions and Contact

If you have any questions about this Privacy Policy, wish to exercise your data rights, or have a concern about how kh999 handles your personal information, please contact the kh999 support team. Live chat is available 24/7 on kh999.bio. Support hours follow Bangladesh Standard Time (BST, UTC+6).

Contact email (plain text only, not a clickable link): [email protected]

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